TERMS AND CONDITIONS OF SALE
We only accept payment on our website in UK Pounds Sterling (GBP).
Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us in writing of your decision within 14 days of receipt of the item. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Technical Construction Supplies, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.
Need to return an item?
If you need to return an item, please copy and paste the following form into a blank e-mail, and complete the details:
Returns / Cancellation Form
Reason For Return:
The products and services on this order are supplied are from:-
Technical Construction Supplies
Telephone: 0845 5678 444 | Fax: 0845 5678 555
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Terms and Conditions
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